Contact Us

You can contact our UK call centre by email or phone:
Email: customerservice@emeraldlife.co.uk 
Telephone: 0330 113 7109

If you need to make a claim, please call:

• Home and contents 0333 234 3722 / homeclaims@emeraldlifeclaims.co.uk
• Term life: 020 280 6000
• Pet: 0333 220 5510 / claims@petadminteam.com 
• Wedding: 0333 234 3723 / weddingclaims@emeraldlifeclaims.co.uk You can download a wedding claim form here. 
• Travel: 02380 177468 / travelclaims@emeraldlifeclaims.co.uk

Medical emergency treatment

Contact Global Response on 0343 658 0345 or email travelclaims@emeraldlifeclaims.co.uk

Claims under Section B – Optional Gadget cover:

Contact Trent - Services (Administration) Ltd at

Trent - Services (Administration) Ltd,
Trent House,
Love Lane,
Cirencester,
Gloucestershire
GL7 1XD 

Or on phone number 01285 626020, email: claims@trent-services.co.uk or by fax 01285 626031.

For all marketing enquiries: 
marketing@emeraldlife.co.uk

For all press enquiries:
Email: press@emeraldlife.co.uk
Call: 07808 167868

We're sorry you have a complaint, for policies other than pet and travel, please get in touch with us via the contact details below:
Email: customerservice@emeraldlife.co.uk
Call: 0330 131 9960

You can write to us at Emerald Life Customer Relations, 2 Melford Court, The Havens, Ransomes Europark, Ipswich, Suffolk IP3 9SJ

For a pet policy, please get in touch with us via the contact details below:
Email: claims@petadminteam.com
Call: 03332 205510

For a travel policy, please get in touch with us via the contact details below:

The Compliance Manager,
ROCK Insurance Group,
Griffin House,
135 High Street,
Crawley,
West Sussex
RH10 1DQ 

Email: admin@rockinsurance.com

If your complaint relates to insurance purchased from us via electronic means then you are also able to use the EC On-line Dispute Resolution (ODR) platform at www.ec.europa.eu/consumers/odr/ who will notify FOS on your behalf.